Issue with Installing GoToMeeting: Error 1722 and Failed Installation of Version 10.19.19950 and 10.
Hello,
I am unable to install GoToMeeting version 10.19.19950 or 10.17.19796. However, the installation of the old package version 10.4.15939 is successful.
The error message I receive during the installation of the newer versions is: "Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action _421693A2_89BA_4B03_A4B3_147201B64F76, location: C:\Program Files (x86)\GoToMeeting\Shared\CPS\G2MCpsBridge.exe, command: "/RegServer""
We have attempted installation on multiple environments such as Windows Server 2016 and Citrix Server 7.15, but the issue persists.
Thank you.
Hi CarolJenkins, error 1722 is an error associated with Windows Installer. The Microsoft Community recommends the steps below. Please note that Citrix doesn't meet system requirements, which may contribute to this.
Method 1: Check if the Installer Service is running. To do so, follow these steps.
a. Click Start, Click Run and type “Services.msc” (without quotes) and press Enter.
b. Double-click Windows Installer.
c. Set the Startup type of Windows Installer to Manual.
d. Click Start to start the service. Note down the error message if any. Click OK.
Method 2: Reregister the Windows Installer. Follow these steps for the same.
a. Quit all Windows programs.
b. Click Start, All Programs, Accessories and click Run. Type “msiexec /unregister” (without quotes) in the Open box, and then click OK.
c. Click Start, All Programs, Accessories and click Run. Type “msiexec /regserver” (without quotes) in the Open box, and then click OK. Restart your computer.
