The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.
Forum Discussion
Solved
Mute attendees Permanently
Hi everyone,
In my experience as user, I believe the host should have a button to mute attendees permanently in such way they cannot override and unmute themselves. Let me share why:
a) There are situations where the attendee is not conscious that he/she is the one surrounded by noisy distractions and the host have to stop or be interrupted by other attendee/attendees who says what is already obvious to everyone: someone has unmuted the audio and now is disturbing the meeting.
b) Depending on how youg the attendees are or how disrespectful they can be, there are also situations where the attendee does not care about the content and allow himself/herself to interrupt the meeting consciuously or irritate other attendees, not giving ears to the host or what he/she says.
Such situation is more visible and present these days when schools or random courses are using online rooms to share classes.
Hoping to read from your experience in this matter as well.
Regards,
Nakatsubo You can 'hard-mute' the entire audience by using your telephone key pad, pressing *5 to rotate through listening modes.
Reference guide: https://support.goto.com/meeting/help/manage-phone-audio-via-keypad-commands-g2m050045
66 Replies
Hallo,
I think we have kind of the same problem.
In our last two GTM and GTW I muted all the attendees. Even if the audio icon of the attendees was whether grey or red they could all speak and everyone heard it. So because of all the background sounds we were unable to go on with the meeting. So I (as the moderator) can't mute any attendee anymore, even if they're all showed as muted.
Thanks for a quick answer.
Hi Larry,
Hard mute is an option for Organizers connected via telephone, successfully confirmed by their PIN, using *5 to toggle through listening modes.- Thanks for asking and answering. I was looking for the same information. (Really wish a hard mute was an option.)
- Hi Daro,
Sorry for the confusion there.
That has never happened to me personally, but I'd probably want to know how the problem attendee was connected, with what device and operating system. Be sure that their unconnected audio icon (gray in color) isn't confused with a muted icon (red line strike-through).
- One of our participant's Windows desktop application was showing him as muted but he was not so his office conversation was heard by everyone. Has anyone else had this issue and is there a fix/workaround? Thanks.
Hi Tclub,
While there isn't an interface button to select 'Hard-Mute', Organizers who dial into the integrated conference call via telephone may use the *5 command to cycle through different audio types, including a hard-mute option for attendees.- Please help to add a hard mute option for gotomeeting. Currently if the organizer mutes the attendees, the attendees are able to unmute themselves by clicking unmute button in their ends.
Thank you. Right: Attendees can choose any audio option they wish. The muting behavior can only be altered by an Organizer connected through integrated telephone.
- Thanks for the quick reply! Does that mean they can still dial in through computer and just I need to use the phone option?
Hi Lindsey,
Sorry for the confusion there.
GoToMeeting does use a 'soft-mute' control for Attendees where they can manage their own muting controls through their control panel or telephone keypad. However, if you wish to override these allowances to mute everybody permanently, I would suggest connecting to GoToMeeting's audio through the telephone, as the event Organizer, and utilizing your keypad to cycle through listening modes by pressing *5 on the keypad.
Reference Guide: https://support.logmeininc.com/gotomeeting/help/manage-phone-audio-via-keypad-commands-g2m050045
