Forum Discussion

Drchaffins's avatar
Drchaffins
New Member
3 years ago

Not getting password reset email for a single account

One of our users that was set up for GoToMeeting isn't getting a password reset email. I requested a password reset for my account and it went right through, so it's not a filter issue. I monitored our email server and have not seen one come through for her. I have verified that the email she was set up with is the same one we're trying to use for the password reset.

What else can I try?

  • Hi Drchaffins welcome to the Community. Can you click on my profile and send a private message to me with the users email address. I can research this for you. 

  • KateG's avatar
    KateG
    GoTo Manager

    Hi Drchaffins welcome to the Community. Can you click on my profile and send a private message to me with the users email address. I can research this for you.