Forum Discussion

DebraGill's avatar
DebraGill
New Contributor
9 months ago

New GoToWebinar

I switched over to the new platform, ad was smart enought to do a test webinar first.  In the old platform we would have guest organizers and would add them to the list and they would receive their join link. Once I started the session (not the actual start boardcast) the organizers would be able to come in to set up and I would switch them to presenters.  When using the new version it does not work that way anymore. When the guest organizer clicks the link it gives them a message that says the organizer has not started the webinar. It was started, because I was waiting for them to join. When I phone GTW, I was told that my organizers did not have a license. Since when do guest organizers/presenters need a license? So I had to switch back to the old version.  Please do not roll out a new version if it does not work.  I was very disappointed, and hope they fix this issue.

  • KateG's avatar
    KateG
    GoTo Manager
    9 months ago

    Hi DebraGill welcome to the GoTo Community

     

    Thanks for trying the GoTo Webinar Beta. 

     

    Co-organizers and panelists do not require a license. I apologize for any confusion during your support call.

     

    Did you enter using Practice mode? Organizers and panelists should be able to join when in practice mode while attendees can not.  

     

     

     

     

     

    • DebraGill1's avatar
      DebraGill1
      New Member
      9 months ago

      No, this was not a pratice. I set up a dummy webinar and started it like I normally do.  When I start a webinar I wait for the actual speakers to come in, then I give them the controls and make them the presenter.  It would not let them in, even thought I listed them in oganizers and they received the link. It kept saying the organizer has not started the session yet or something to that effect. When I called to ask about it that was when I was told that they had to have a license which is ridiculous. 

       

      Debra

      • KateG's avatar
        KateG
        GoTo Manager
        9 months ago

        DebraGill1 I just started a webinar and the message said that you are in pre-broadcast mode and can speak with other organizers and panelists, so they should be able to enter. I'm going to try a test webinar and invite others and see if there is anything wrong.