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KarinW's avatar
KarinW
Active Contributor
2 years ago
Solved

No message when registering twice

Hi! There is no message when someone registers more than once for a webinar with the same e-mail address. But the notification e-mail won't be sent twice. That's a little bit confusing, because somebody is waiting and doesn't get an e-mail because he was already registered maybe two month ago and has forgotten it.  

Thanks!

  • GlennD's avatar
    GlennD
    2 years ago

    Hi KarinW, welcome to the community.

     

    After the initial confirmation email there are also reminder emails sent to the registrants, plus they can add the webinar to their calendar. If for any reason they cannot receive or delete all of the emails, you as the organizer can copy their unique link from your dashboard and send it to them directly.

     

     

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  • KarinW's avatar
    KarinW
    Active Contributor
    2 years ago

    Hi, but that does not solve the problem, if somebody has forgotten, that he has already registered. He is waiting for the confirmation and waiting and waiting and does not know why he is not getting a confirmation. Just a short message, when registering twice: "You are already registered" would be great!

  • GlennD's avatar
    GlennD
    GoTo Manager
    2 years ago

    Hi KarinW, welcome to the community.

     

    After the initial confirmation email there are also reminder emails sent to the registrants, plus they can add the webinar to their calendar. If for any reason they cannot receive or delete all of the emails, you as the organizer can copy their unique link from your dashboard and send it to them directly.