Forum Discussion

Ken4's avatar
Ken4
Frequent Contributor
4 years ago

Registration Server Issues, please try again later

Hello, 

 

We have a ton of big webinars this week and this server issue pop up has shown a few times. Just wonder if that's because we're having 400 to 600 all register in the last ten minutes each time we've seen this?

Thanks

  • Ken4's avatar
    Ken4
    4 years ago

    The ones who reported this server pop up where all from the same org. So I had them get off their VPN, that fixed it. 

    Thanks 

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    4 years ago

    Hi Ken,

    There is an upper limit on the number of registrations that can occur simultaneously for an event, however 4-500 within 10 minutes of your event should not be a problem.  If this continues, please give us an affected webinar ID to check internally. 

    • Ken4's avatar
      Ken4
      Frequent Contributor
      4 years ago

      The ones who reported this server pop up where all from the same org. So I had them get off their VPN, that fixed it. 

      Thanks