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SYZYGIA's avatar
SYZYGIA
New Contributor
3 years ago

Unable to share webcam

I want to use virtual camera in Gotowebinar, let virtual camera work with Vividcast, but when I turn on the virtual camera, it gives error message and doesn't let me use.

I need help with this problem.

3 Replies

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  • SYZYGIA's avatar
    SYZYGIA
    New Contributor
    3 years ago

    I used to use GTM+TL5 for meetings and it worked well
    I select virtual camera as output in TL5, then go to GTM to start virtual camera, this is the perfect way.

    In the same environment and hardware, why can't I use GTW+TL5 now? it keeps telling me to initialize.

     

    GTM+TL5(Working)

     

    GTW+TL5(Not Working)

  • SYZYGIA's avatar
    SYZYGIA
    New Contributor
    3 years ago

    Thanks for your reply.

    I go to computer settings\camera, in it I turned off any software that might have access to the camera.

    After restarting my computer, I opened Gotowebinar again, start the virtual camera but he still shows the error.

    I did not open any other software and camera.

  • GlennD's avatar
    GlennD
    GoTo Manager
    3 years ago

    Hi SYZYGIA, welcome to the community.

     

    That error message suggests that another process/application is already accessing the virtual webcam that you are trying to select and that is preventing our software from accessing it. You will need to identify the other process/application and exit it first.