Best practices for reinstalling OS to keep GoTo Data?
Wondering what best practices if any there may be when you need to wipe a device and reinstall, with how to keep all the data that was added to the inventory/device in GoTo Resolve.
It seems like the only way to do it is to delete both the "old" device and inventory records, and when GoTo is reinstalled on the device to then use that new one to sync and manually add back all the custom info that was entered before (requiring it to be copied down before deleting).
I do know if multiple "devices" exist, it will only cause a sync error and there doesn't appear to be a way to manually connect an inventory record to a device record.
Trying to come up with the best method for when we need to do this besides writing everything down (copying text) and then deleting both entries out of GoTo only to add all that info back once the device is reset and reinstalled.
Hi TimothyD
Good to see you and sorry for the delay, I was checking with the team.
Unfortunately, there isn't a built-in feature in GoTo Resolve to directly link old inventory records to new device records after a reinstall, only manual interaction as you noted is possible at the moment.
You may want to create an idea for this here, where others can comment and vote, which helps prioritize implementation.
