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bill_AZ's avatar
bill_AZ
Active Contributor
11 months ago

Zero Trust Verification Failed - Be sure this device and your device are set to the right time zone

Hello - We recently deployed GoToResolve agent on a remote PC using Microsoft Intune. It's been working well for several months. Today when we try to verify the device we are getting a 'Zero Trust Verification Failed - Be sure this device and your device are set to the right time zone' message. This is a new error after many successful deployments. 

 

We are deploying ver. 1.11.0.2369 which typically updates to ver. 1.13.1.2908 within a few minutes of being online.

 

Is this a known issue or is there a resolution?

 

Thanks - Bill

 

Thanks - Bill

  • GlennD's avatar
    GlennD
    11 months ago

    bill_AZ It was just pointed out to me that there is a Remote Execution option that might resolve this for you

     

  • GlennD's avatar
    GlennD
    GoTo Manager
    11 months ago

    bill_AZ It was just pointed out to me that there is a Remote Execution option that might resolve this for you

     

    • bill_AZ's avatar
      bill_AZ
      Active Contributor
      11 months ago

      Hi Glenn - Thanks for the quick response. Its a Windows 11 Pro OS, Dell OptiPlex Micro 7010 with nothing else installed aside from the OOBE Windows/ Dell applications.

       

      The issue happens during the Zero Trust Verification process when validating a new device. I don't think the Remote Execution will work before the device is validated, however I could be wrong. 

       

      Thanks - Bill

  • GlennD's avatar
    GlennD
    GoTo Manager
    11 months ago

    Hi bill_AZ,

     

    Is there anything special about this particular PC, it's not dual booting or anything like that?