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ghostknife's avatar
ghostknife
Active Contributor
12 months ago

Blank screen out

When you click the blank screen button the screen on the remote side flickers and the button unchecks.  

6 Replies

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  • GlennD's avatar
    GlennD
    GoTo Manager
    11 months ago

    Hi ghostknife,

     

    Are you still having an issue with screen blanking? I see our support team has sent you a couple of emails but there has been no reply yet.

     

  • KateG's avatar
    KateG
    GoTo Manager
    12 months ago

    ghostknife thanks for getting back to me. I've gone ahead and created a case for you with our support team who will be able to take a deeper look at what's going on. Someone should be reaching out to you soon. Thanks for your patience. 

  • KateG's avatar
    KateG
    GoTo Manager
    12 months ago

    ghostknife thanks for the additional information. 

     

    This article outlines issues that occurred with screen blanking after a Microsoft update.  You need to be on Windows 10 v2004 and later and the 4.1.0.14344 build of the host software. Can you verify you meet those requirements? Thanks. 

  • ghostknife's avatar
    ghostknife
    Active Contributor
    12 months ago

    Windows 10 Pro

    When you click the blank screen box it checks and then the remote screens windows flicker off and then check box is unchecked.

    Display Driver

    Intel(R) UHD Graphics 630

    31.0.101.211

    Dell

    OptiPlex 308

  • KateG's avatar
    KateG
    GoTo Manager
    12 months ago

    Hi ghostknife nice to see you around. 

     

    I do not see any known issues with screen blanking. Could you tell me a bit more about the situation? What type of computer/OS (Windows version if on a PC) are you on? What video card are you currently using? 

     

    Look forward to hearing from you.