Forum Discussion

BMill's avatar
BMill
New Contributor
2 years ago

Remove auto logoff

Hello,

 

As stated above, please provide instructions on how to remove the auto logoff.

 

Thank you.

  • Hi BMill, welcome to the community.

     

    An Admin or Master Admin can update this on a group-by-group basis. In the Admin Center while highlighted on the Tech Group they want to make the change to select Settings at the top of the page, then under the Technician Console section there is a setting, "Technician automatically logs out after" which can be set to "0" which will prevent technicians in that group from being automatically logged out. 

     

     

  • GlennD's avatar
    GlennD
    GoTo Manager

    Hi BMill, welcome to the community.

     

    An Admin or Master Admin can update this on a group-by-group basis. In the Admin Center while highlighted on the Tech Group they want to make the change to select Settings at the top of the page, then under the Technician Console section there is a setting, "Technician automatically logs out after" which can be set to "0" which will prevent technicians in that group from being automatically logged out. 

     

     

    • BMill's avatar
      BMill
      New Contributor

      Thank you very much for your fast and concise reply. All the best to you Glenn! 🙂