Forum Discussion

sbouchard's avatar
sbouchard
New Contributor
7 years ago
Solved

Unattended access and windows updates

After Installing update 1809 fron Microsoft the logmein console does not start anymore

  • sv5's avatar
    sv5
    7 years ago

    Hello sbouchard!

    I think you should uninstall the Tech Console and reinstall it from our Beta site. Because the current Live version of the Technician Console will crash before it has a chance to install the update.

     

    How to uninstall the Rescue TC from the browsers

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  • AshC's avatar
    AshC
    Retired GoTo Contributor
    7 years ago

    sbouchard  We have filed a ticket for this problem to be reviewed in full.

     

    In the meantime, you should be able to download the Beta version of the Technician Console from http://beta.logmeinrescue.com/  as a temporary solution.

  • sbouchard's avatar
    sbouchard
    New Contributor
    7 years ago
    No
    It is Windows 10 Version 1803 to Version 1809. There is a crash report was sent to LogMein
  • AshC's avatar
    AshC
    Retired GoTo Contributor
    7 years ago

    sbouchard  Do you see any error messages? 

     

    Was this PC upgraded to Windows 10 from an older OS?

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    7 years ago

    sbouchard Have you already tried a full re-install of the Rescue software?