Forum Discussion

HSH1979's avatar
HSH1979
Active Contributor
11 months ago

Unattended access for multiple technicians

Hi all, in our company we have the following need:

We have 10 Pc's that needs to be remotely managed by  more than 1 technician. With 1, unattended access was setup and is working fine, but i cannot configure the second one

I tried adding the second technician with all the needed permission but that doesnt work.. 

What is the correct way, if its doable?

thanks and regards

Marco

5 Replies

  • GlennD's avatar
    GlennD
    GoTo Manager
    11 months ago

    If your account has a Super Admin I would talk to them. They can either increase your permissions or create the group for you.

     

  • HSH1979's avatar
    HSH1979
    Active Contributor
    11 months ago

    Hello, thanks but it looks also the access wizard is not available for me.

    This is how the console looks.

    Probably i need to ask  my admin to give some more permission for my account?

     

  • HSH1979's avatar
    HSH1979
    Active Contributor
    11 months ago

    Hello, looking at videos and training it looks my account on the console is  missing something.

    I dont have the possibility to create groups, also the calling card feature is missing.