Forum Discussion

testuser2023's avatar
testuser2023
New Contributor
2 years ago

client locked out on domain computer

the client gets this error : the referenced account is currently lock out  when he puts his password in.

 

How do i use logmein to reset his password? or unlock his account?

  • Hi testuser2023, welcome to the community.

     

    I think you will need to log in as the Domain Admin and unlock the user's Windows account.

     

  • GlennD's avatar
    GlennD
    GoTo Manager

    Hi testuser2023, welcome to the community.

     

    I think you will need to log in as the Domain Admin and unlock the user's Windows account.

     

    • testuser2023's avatar
      testuser2023
      New Contributor

      So just by logging in as Administrator will unlock the account? It seems like there is more to it