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Newnetwork's avatar
Newnetwork
Active Contributor
6 years ago

Logmein AntiVirus - Site exclusions

Good morning,

 

I have some issues for traffic scan of LogmeinAV.

I have many cases where AV block an internet or intranet sites for contain malware / cloud virus and other.

I don't see a way to insert in an exclusion list and disable all traffic scan it's no good.

 

There is a way to make exclusion of singular http/https sites?

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  • PaulfromRBCIT's avatar
    PaulfromRBCIT
    New Contributor
    6 years ago

    Has anybody seen any updates to this? We have the website of a client being blocked. I have logged multiple support tickets and spoken to them again this morning, when will this be fixed?

  • IVC_BR's avatar
    IVC_BR
    Active Contributor
    6 years ago
    I think Kaspersky should continue to be provided, while Logmein Antivirus isn't working properly.
  • VBloye's avatar
    VBloye
    New Contributor
    6 years ago

    Hi AshC,

    What are we supposed to do in the meantime? One of the main reasons we've decided to use LogMeIn is the included antivirus. Theres no way we could offer LogMeIn Antivirus as it is to our customers as it is blocking so many websites on chrome, some of which are relied on for business.

  • Newnetwork's avatar
    Newnetwork
    Active Contributor
    6 years ago

    Thanks AshC but when you think is available this function?

    Is very important for some SSL site and intranet site, you switch us from a very complete AV same as Kaspersky to have an AV without some basic functionally.

    I cannot procede in over 100 client pending installation and i was forced tu uninstall LMIAV after first installation for those limitation.

    Thanks

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    6 years ago

    Hi all,

    We do not yet have this capability, but are thinking about adding it at a later date.  Should we receive any updates around this functionality improvement in the near future, we'll definitely update the thread here.

  • IVC_BR's avatar
    IVC_BR
    Active Contributor
    6 years ago

    Seeing that Logmein Antivirus is based on Bitdefender, maybe the problem (and the solution) is similar to this.  But Logmein Antivirus does not allow configuration at that level yet.

     

    Even if I apply a policy that disables all features of Logmein Antivirus, the problem still persists.

  • IVC_BR's avatar
    IVC_BR
    Active Contributor
    6 years ago

    Same case here. But only when I use Google Chrome. Using other browsers (Edge or Explorer) I can access any URLs (including https)

  • MaVeN's avatar
    MaVeN
    Contributor
    6 years ago

    I am simply taking the time to post to reinforce this as a needed option.  If you provide the traffic scan feature, you need to provide the exclusion feature as well.

     

    Thanks.

    John