Forum Discussion

JeanC42's avatar
JeanC42
New Contributor
4 months ago

LogMeIn Network Error with Amazon Fire 11 tablet

The app downloads and opens fine. But when I attempt to connect to my host computer, I get the error message "Network Error" It seems for just a brief second it tries to connect, then I get this error. 

  • GlennD's avatar
    GlennD
    GoTo Manager
    4 months ago

    Hi JeanC42, welcome to the community.

     

    A couple of questions for you:

    • Did you download the LMI app from the Amazon app store or do you have the Google Play Store sideloaded on your Fire tablet?
    • Have you connected successfully on this same network using a different device?  
    • JeanC42's avatar
      JeanC42
      New Contributor
      4 months ago

      Hi - I downloaded it from the Amazon app store.  And yes I use my LogMeIn account on my home computer to access my work computers. All of my available computers appear on the list, but when I select one it says Network Error.

       

      Jean

      • GlennD's avatar
        GlennD
        GoTo Manager
        4 months ago

        JeanC42 Unfortunately, it appears the Amazon App Store version was last updated 8 years ago which is most likely why it does not work correctly. Potentially, you could sideload the Google Play Store on your tablet and install our current Android App.