Forum Discussion

ZinkDude's avatar
ZinkDude
New Member
6 years ago

Outlook 2010 Disconnecting when LogmeIn Installed !!!

After 7 DAYS OF TROUBLESHOOTING an outlook random disconnect issue., I have determined that the LogMeIn software is causing the disconnects on my Outlook.  I can find nothing about anyone talking about this.  But clearly this is the case for me.  This is a major ssue and be warned..  This is outlook 2010 x64 connecting to Exchange 2016 privaet server.  Has anyone ever heard of or seen this ?

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    6 years ago

    Hello,

    I'm not aware of any conflicts with Central intalls and Outlook.  Does this happen on any other hosts?  How did you determine that LMI was causing the issue?

    • falcon2's avatar
      falcon2
      New Contributor
      6 years ago

      Hello,

       

      I am still not 100% sure.  But, basically the issue started happening when I installed LogMeIn to the host.  And if I remove LogMein, the issue seems to go away.    Outlook will just randomly say trying to sconnct.  I tried un-isntalling, re-isntalling, rebuilding profile, fine tuning registry settings, hardcoding DNS, even messing with MTU on the ethernet.  Could not get this thing to work and I have done a lot of outlook troubleshooting over the years.

       

       

      • AshC's avatar
        AshC
        Retired GoTo Contributor
        6 years ago

        falcon2  Can you try to catch a Wireshark trace from when it disconnects?  Also a Process Monitor trace would help, filtered for LogMeIn and Outlook.