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DanA7234's avatar
DanA7234
New Contributor
11 months ago

Reports not tracking session end time

I am running a report of user and device logins for the previous week. Nearly every single entry states that every session lasted a number of seconds (Anything from 5s to 40s) only. 

Any ideas on why this is the case (I know the sessions lasted much much much longer than a few seconds) before I have to call support?

1 Reply

  • KateG's avatar
    KateG
    GoTo Manager
    11 months ago

    Hi DanA7234

    Nice to see you.

    I see someone reached out to the support team and was advised to select the option for "Remote Sessions" instead of "Remote Access." I hope this resolved the issue!