Forum Discussion

OrcusLtd's avatar
OrcusLtd
New Contributor
10 months ago

Saved Credentials Not Working

Hi, We have been using logmein now for many years.  We have 500+ host computers within logmein central.

Saved credentials used to work.  Login to a machine first time, click save credentials and everytime after that it would auto login.

However a while ago it stopped working in Chrome on the three machines I have.  I therefore tried in Edge.  It worked correctly in Edge.  So I switched to Edge.  This lasted about 3 months and all of a sudden it stopped working... i.e. I need to enter the password everytime.

I therefore tried firefox... It works correctly in firefox.  However I dont want to spend ages swapping over to Firefox for the same issue to happen again!

Its now been not working in Edge for at least a month and I have to connect to lots of PCs each morning so its becoming very painful.

Anyone come across this and found a solution ?

  • GaborO's avatar
    GaborO
    7 months ago

    Hi OrcusLtd, rpmaps!

    The fix has been released. The auto-login should work now, except in Safari, due to a bug in the browser.

  • rpmaps's avatar
    rpmaps
    New Member
    9 months ago

    And here I thought I was the only one.    My experiences are identical to yours.....Chrome....then Edge for a few weeks.   Now no credentials are being saved.

  • KateG's avatar
    KateG
    GoTo Moderator
    10 months ago

    Hi OrcusLtd Welcome to the GoTo Community. 

     

    The team reproduced this issue which appears to be related to a browser security update which now prevents the reading of the saved credentials. We have opened a ticket and we are trying to find a solution for it as soon as possible. Thanks for your report and patience. 

      • GlennD's avatar
        GlennD
        GoTo Manager
        9 months ago

        Hi OrcusLtd,

         

        Unfortunately, there is no news yet as the team is still investigating if there are any solutions.