Screen resolutions changing after exiting LogMeIn

Question

Hi all,&nbsp;I have an issue on a number of PCs where I set the desktop resolution to 1920 x 1080 but as soon as I exit the PC it reverts to 1024 x 768.&nbsp;I'm convinced this issue is related to the LMI Mirror Driver but disabling it doesn't necessarily fix it.&nbsp;Has anyone experienced this issue and able to advise?&nbsp;To confirm these PCs are 4k outputs - when logged in I have a wide variety of resolutions available both through LogMeIn and Windows. It's just when exiting the PC through LogMeIn that the resolution changes.&nbsp;Thanking you in advance.

plc1982 · Answer

I'm afraid not - it's definitely to do with the LogMeIn mirror driver but not sure why.

ashc · Answer

Hi,
This issue is likely a result of the newer LMI screen blanking technique, and we are currently investigating why it is creating abnormal effects on some Host PCs.&nbsp; I should have more information in the next 15 days, with development ETD.&nbsp; &nbsp;Thanks for your patience.&nbsp;

ashc · Answer

Can you please try this new test build on the Host computer to see if the performance improves?&nbsp; https://www.logmeinusercontent.com/links/0ddcef75e609f4f0183b61081a957fd89&nbsp;

&nbsp;

Thanks,

chadmcm · Answer

Did this get resolved in a subsequent release?&nbsp; I'm having a similar issue running Windows 21H1 and LogMeIn 4.1.0.14512&nbsp;Connecting from a client whose native resolution matches the host, I only get a lesser resolution option, so my visible host screen only takes up about 2/3 of the client's screen.

ashc · Answer

ChadMcM&nbsp; Sorry about that, it is not the expected behavior.&nbsp; Can you tell us what graphics cards are installed upon the host PC?&nbsp;

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Screen resolutions changing after exiting LogMeIn

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