Forum Discussion

Tkanger's avatar
Tkanger
New Member
2 years ago

Systems are starting to fail (LogMeIn Guardian has detected a problem with the LogMeln software)

Recently we have had a rash of our systems starting to fail with the error message:
LogMeln Guardian has detected a problem with the LogMeln software installed on this machine.
Once the error occurs the system shows as offline and cannot be connected to. Reinstalling LMI does not address the issue. Issue seems to be spreading across all installed systems in our Central tenant.

  • GlennD's avatar
    GlennD
    2 years ago

    Hi Tkanger, welcome to the community.

     

    I apologize for the frustration, there was an issue identified with the latest version yesterday. We are asking affected customers to uninstall, reboot and then install this older version.

     

  • GlennD's avatar
    GlennD
    GoTo Manager
    2 years ago

    Hi Tkanger, welcome to the community.

     

    I apologize for the frustration, there was an issue identified with the latest version yesterday. We are asking affected customers to uninstall, reboot and then install this older version.

     

    • EricDorothy's avatar
      EricDorothy
      Active Contributor
      2 years ago

      Gleen, can you elaborate on the bug that you found?   What does it do to the system that has this version installed on it?

      • KateG's avatar
        KateG
        GoTo Manager
        2 years ago

        Hi EricDorothy welcome to the GoTo Community. 

         

        The issue was specific to a new build 15224 that was released and the symptoms were the computers that installed this version appeared offline.