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Ricardo369
8 years agoNew Contributor
Windows 10 1803 i cant install the logmein client
i have tried installing on 3 computers with fresh installes and updates. every time i get Logmein Setup ended prematurley . is there a work around for this?
The answer was just posted in another post that worked for me:
Try this, it worked for me. When downloading from the Add Computer within logmein central, it did not work. However, when downloading it from here, which I would have thought to be the same source, it worked:
https://secure.logmein.com/logmein.msi
It's either a different install package or they just fixed it and I happened to grab it right after.
But If I had to guess, the error has to do with the account association. The LogMeIn Central version ties the user to the installer. This version requires you log in after you install.
20 Replies
- GlennD8 years agoGoTo Manager
- ALendzion8 years agoNew Contributor
Thank you so much for putting out such a quick fix. One thing I want to point out.
I generated a new .msi for our zero touch deployment however after LMI installs it is asking us to create a security code? Is there a way to remove that requirement or pre-populate a generic code for a more complete process?
- GlennD8 years agoGoTo Manager
Hi,
We have released a new version, the full release notes can be read here.
Improvements:
- The version of Kaspersky Endpoint Security for Business that is packaged with LogMeIn is updated to version 11
- Updated the Application Updates feature to better conform with GDPR compliance
Fixes:
- Fixed an issue during installation that caused the LogMeIn .msi installer to lock local Windows user accounts
- Fixed an issue that blocked the ability to copy and paste files between Windows hosts and Windows clients
- Fixed an issue on the LogMeIn Client app for Mac that allowed a user to take remote control of hosts after the user logged out
- Fixed an issue that prevented the LogMeIn software from installing on hosts running the Windows 10 Fall Creators Update operating system
- Fixed an issue when taking remote control of a Windows host from a Mac client that stopped the magnifier from refreshing in real time
- Sage_Eagle8 years agoActive Contributor
I should've specified that the old customized installer I have that works does work on the April 2018 update to Windows 10, aka 1803.
- Sage_Eagle8 years agoActive Contributor
I too would like an update on this ASAP. We need our customized installers when deploying LMI to customer machines. We can't be giving credentials to customers in order to log in and associate their machines with our Central account. If we have to use another remote utility first so we can connect, install, and enter the login ourselves, then why are we paying so much for LogMeIn?
Here's our work-around for now. When I first ran into and troubleshot this issue, I tried some older custom installers I had to see if they worked. Some failed just like these newest ones, but I found that one of our older installers did work – one I created in February of 2017. So for now I I've posted that old installer on our website for customers to download. That old one properly associates the customer machine with our account and puts the PC into the correct group. Then the client detects that it has an update, the customer allows the update to be installed, and we're good to go. But that's still an extra step that of course shouldn't be needed, and it doesn't cover all situations in which we deploy customized LMI installers.
- theaccuser8 years agoActive ContributorAny update on this?
- aqua_jon8 years agoActive Contributor
Hi Glenn
we appreciate the update, and hope it's coming soon.
This is not your fault, but perhaps you could suggest to QHSE that from a quality perspective it would be worth obtaining early previews of the next Windows 10 Build to perform some testing against, to make sure LMI isn't caught out again, your customers would appreciate that and probably be willing to be involved in the testing.
Thanks,
Jon.
- GlennD8 years agoGoTo Manager
Hi,
We are working on a new release that will correct this issue, we hope to make available very soon. I will update this topic once a firm release date is confirmed.
- theaccuser8 years agoActive Contributor
Please fix this...causing me a massive amount of pain...can't sent the installer out. I end up having to use TeamViewer first so I can get in...I can't send out a download like for the normal installer which in turn prompts for my credentials for my LogMeIn Central account.
- PeterJSY8 years agoActive Contributor
Yes this works.
Please LogMeIn update this on Central and any of the other download options for LogMeIn
Peter