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JodiAliceRecep's avatar
JodiAliceRecep
Active Contributor
2 years ago

After running a task that logs off a PC in task scheduler, PC goes "offline" in GoToResolve console

I have a task that involves a PC logoff at the end of the script, and when I run it on the PC via the task scheduler, it goes offline in the GoToResolve Desktop Console--but the PC is definitely not ...
JodiAliceRecep's avatar
JodiAliceRecep
Active Contributor

A standard logoff wasn't doing that--only when I ran the script that ended with the command "shutdown /l".  However, once I switched it to the command "logoff" instead, that seems to have resolved the issue.  

JodiAliceRecep's avatar
JodiAliceRecep
Active Contributor
2 years ago

Well, I spoke too soon.  It worked a few times, but now it's offline again.  The problem is that it's not on our network, so I can't get access to it again unless someone reboots it or restarts the GoToResolve service manually.  It's so frustrating!

  • GlennD's avatar
    GlennD
    GoTo Manager
    2 years ago

    Hi JodiAliceRecep,

     

    Would you be able to gather the log files for this computer? I will PM you an email address you can send them to.

     

    Logs are located in c:\Users\[%user name%]\AppData\Local\GoTo\GoTo Resolve Desktop Console\Logs

     

    • JodiAliceRecep's avatar
      JodiAliceRecep
      Active Contributor
      2 years ago

      Sure.  I can send those.  Where should I send them, please?