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Forum Discussion
Best practices for reinstall/repair of client?
Is there a preferred method for either reinstalling or repairing the resolve client? I see there is no way to do a repair of the installation via Windows Settings - Installed Apps, but I also just recently installed over an existing install on another machine and it duplicated it in the database, so I had to do cleanup for that with copying down inventory item data, removing that and the associated device, re-syncing, and then manually adding back the inventory data.
Is there an easy way of doing this when the client decides to stop working? In this case, I believe the client may have been trying to update and it failed, as the service can no longer find the executable.
2 Replies
TimothyD I've talked with the team and they confirmed that the clean up scripts are no longer necessary and that the installer should remove any remaining files from a previous install. If you have this issue again on another computer we would like to gather logs and details and send them to the team to investigate.
Hi TimothyD​, I believe rebooting a client after the software has been uninstalled will remove any remaining files so you can reinstall, but we also provide clean up scripts which will do the same thing.
