The GoTo Community is currently experiencing some technical issues affecting new posts and comments. You may need to reload the page you are on before you can post a comment. We are actively working with our service provider and apologize for the frustration.

Forum Discussion

SyntecRyan's avatar
SyntecRyan
Active Contributor
3 years ago

Clipboard Sync no longer works - Desktop Console

We are limited to the desktop console in our environment, clipboard sync has started to fail completely as of this week for all agents. Please fix.
Windows
kenklabeltraxx's avatar
kenklabeltraxx
Active Contributor
3 years ago

I have this problem intermittently.  Sometimes I can use clipboard sync with remote machines and other times it will not work at all. I am using GoTo Resolve Desktop Console 1.6.1.95 on MacOS 12.6.3. 

KateG's avatar
KateG
GoTo Manager
3 years ago

kenklabeltraxx welcome to the GoTo Community. Could you provide more details around when this happens? For example does it happen when connecting to Macs or PCs?  Thanks! 

  • KateG's avatar
    KateG
    GoTo Manager
    3 years ago

    kenklabeltraxx thanks for the additional details and for sharing your 'solution' if you see the issue return, please do let me know. Thanks. 

  • kenklabeltraxx's avatar
    kenklabeltraxx
    Active Contributor
    3 years ago

    I'm using a Mac and mostly going to Windows computers, all operating systems, 10, 11, Windows Servers, 2012r2, 2016, 2019, 2022. 

     

    I think I might have fixed this by going into Security & Privacy and adding GoTo Resolve Desktop Console to Input Monitoring under Privacy. 

     

    I seem to have less problems if I use the desktop console in my Windows 11 Parallels virtual machine rather than using the desktop console directly on my Mac computer running 12.6.3.