Currently as of Noon PDT, my Device List is not displaying in either the web or desktop console. All services are showing as up and running at https://status.gotoresolve.com/. Is there an issue on GoTo's end?

AWS has updated its status to resolved and we see service restoring to normal.

Device List not displaying

eppyl
New Member
2 years ago
Our office and IT department is seeing this - everyone is having the same problem the screen is blank I hope this gets resolved quickly
bzouggari
Regular Visitor
2 years ago
same hier

GoTo Manager

I apologize for the frustration, we are researching this issue now.

Active Contributor

AWS is down is this in any way related? We are unable to troubleshoot on top of this... GlennD

Contributor

re: AWS being down.

The allowlist for firewalls includes the following:

*.console.gotoresolve.com

TCP/443

Various Resolve services are hosted under this domain, in AWS

Note: Including but not limited to:

.s3.amazonaws.com.	TCP/443	Recording file download using signed URLs
*.s3.eu-central-1.amazonaws.com	TCP/443	Recording file download using signed URLs
*.s3.us-west-2.amazonaws.com	TCP/443	Recording file download using signed URLs