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Forum Discussion

DavidHouser's avatar
DavidHouser
New Contributor
4 years ago

GoToResolve File Transfer 'hangs', has 0KB size on customer server

Hello, Ocassionaly, on a live session with a customer, a file transfer will 'hang' after being accepted by the customer, and will never download. The file appears on the customer's machine with a ...
SyntecRyan's avatar
SyntecRyan
Active Contributor
3 years ago

No idea, but it happens for us all the time as well. We are all on Windows 10 or newer, and nearly all of our clients are as well.

GlennD's avatar
GlennD
GoTo Manager
3 years ago

Hi DavidHouser SyntecRyan,

 

Are the files that are being transferred local files or located on a network drive? 

 

  • DavidHouser's avatar
    DavidHouser
    New Contributor
    3 years ago

    Hello Glenn,

     

    They are local files.

    • JodiAliceRecep's avatar
      JodiAliceRecep
      Active Contributor
      3 years ago

      It's become a fully unusable tool for me--I only use the file manager functionality now, because they never transfer correctly.

      • GoTo_Robi's avatar
        GoTo_Robi
        GoTo Contributor
        3 years ago

        Hi,

        Sorry for the inconvenience.

        We are replacing the engine under the file send/receive to become reliable.

        We are working on it an I expect to complete in a few weeks.

        Br,

        Robi