Help Desk eMail Categories
We're moving our ticketing system to GoToResolve and am wondering if there's a way that we can force the category of the ticket in the receiving of the email. With current system we can set up rules that if email contains certain words it will be put into certain category or from certain departments.
Also, is there a way to send closing or other commands to the system via email. Currently we have something like #close, #mute, etc in email responses that will take care of the ticket for us.
Thank you for your time.
Hi efanning,
Currently, we do not have a feature to automatically assign a category to a ticket based on the text in the subject or description or to update the tickets by e-mail, but we do have them planned.
