Forum Discussion
GlennD
4 years agoGoTo Manager
Hi ashajib, welcome to the community.
Once you are connected you should be able to see their mouse cursor by default. Once you have remote control of your client's computer their cursor should move to where your cursor is, it may be under your cursor. If you move your cursor to an empty space and then click on their screen you should see their cursor move from where it was to that spot. If you are not seeing this at all please reply with more details about your client's system.