Solved
MS Teams - Cannot close ticket from Teams
I am trying to set up MS Teams integration and am most of the way there. I have setup both the IT-Help team for end users and an IT-Triage team for our IT folks; however, while we are able to create...
HI Paraborne - an update, after reviewing your inquiry internally, our team has confirmed that the ability to close tickets directly within Microsoft Teams was removed some time ago. We apologize for any confusion this may have caused and have updated our documentation to reflect the current functionality.
We appreciate your feedback, and if you’d like to see this feature reinstated, please feel free to submit an idea request here: Resolve Community Ideas | GoTo Community
