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Forum Discussion

efanning's avatar
efanning
Active Contributor
2 years ago
Solved

Multiple eMails

We have started getting multiple emails per ticket created, six to be exact.  Users are getting the same amount when they submit a new ticket.  Can't narrow down to start date, but it appears to have started close to last Wednesday or Thursday.  In the images below, I'm showing my inbox and our spam filter both showing the multiple emails from a single ticket.  Any idea as to how I can stop this?

 

  • GyulaMucsi's avatar
    GyulaMucsi
    2 years ago

    We have implemented the fix for this and are currently in testing. We are treating this with the highest priority, thank you for your patience.

     

7 Replies

  • GyulaMucsi's avatar
    GyulaMucsi
    GoTo Contributor
    2 years ago

    We have implemented the fix for this and are currently in testing. We are treating this with the highest priority, thank you for your patience.

     

  • 1ITAdmin's avatar
    1ITAdmin
    New Member
    2 years ago

    Do you have any estimation on when this issue will be resolved? Both users' and agents' mailboxes are being inundated with hundreds of emails.

  • GlennD's avatar
    GlennD
    GoTo Manager
    2 years ago

    Hi Kevin30, welcome to the community.

     

     This issue is still being worked on, we will post an update to this thread once it is corrected.

     

  • GlennD's avatar
    GlennD
    GoTo Manager
    2 years ago

    Hi efanning,

     

    I apologize for the frustration. We have received a few reports of this from other customers as well and a ticket has been opened with dev team. I am following the ticket and will post an update once I know more.