Forum Discussion

DustyD's avatar
DustyD
Active Contributor
2 years ago
Solved

No results when filtering by Label

Attempting to filter by Label, when clicking the drop down to select one, it just clocks and never presents a list to choose from.

  • Hi all,

    We have found the root cause, and fix is on the way.

    Estimated availability is mid-next week (around 9th, Aug).

    Thanks for the report and sorry for the inconvenience.

    Br,

    Robi

9 Replies

  • GoTo_Robi's avatar
    GoTo_Robi
    GoTo Contributor
    2 years ago

    Hi,

     

    Sorry for that, we have found an issue during testing, so we had to postpone the release.

    The engineering team is working on making it available asap.

    Thanks for your patience.

    Br,
    Robi

  • ramonbakker's avatar
    ramonbakker
    Active Contributor
    2 years ago

    Hi Robi,

     

    This issue is still not fixed.

     

    Any update?

  • DustyD's avatar
    DustyD
    Active Contributor
    2 years ago

    I'm sure it may be related, but noting that Labels are also not populating when trying to add one on a device; there are no existing Labels found to choose from. I can add the name but it displays as a new Label.

  • GoTo_Robi's avatar
    GoTo_Robi
    GoTo Contributor
    2 years ago

    Hi all,

    We have found the root cause, and fix is on the way.

    Estimated availability is mid-next week (around 9th, Aug).

    Thanks for the report and sorry for the inconvenience.

    Br,

    Robi

  • GlennD's avatar
    GlennD
    GoTo Manager
    2 years ago

    We have a ticket open with the team for this issue. I am following the ticket and will post an update here once there is news.

     

  • ramonbakker's avatar
    ramonbakker
    Active Contributor
    2 years ago

    I have exactly the same problem in as well the desktop app, Chrome and Edge. The label filters list is not loading and the loading spinner just keeps on spinning.

    Also i cant add some devices to a group (i can with some but not all)

  • DustyD's avatar
    DustyD
    Active Contributor
    2 years ago

    Yes the appearance is slightly different but that is where I am attempting to Filter. I'm using the web browser.

  • Boyd B.'s avatar
    Boyd B.
    Contributor
    2 years ago

    I have the same issue the OP. Nothing ever populates in the drop down menu. Just a spinning indicator in the Console App and in the web browser.

  • GlennD's avatar
    GlennD
    GoTo Manager
    2 years ago

    Hi DustyD, welcome to the community.

     

    So you open the filter and click to select a label but the dropdown menu does not load like this?

     

     

    Are you using the desktop console application or a web browser window?