Forum Discussion

DustyD's avatar
DustyD
Active Contributor
2 years ago

No results when filtering by Label

Attempting to filter by Label, when clicking the drop down to select one, it just clocks and never presents a list to choose from.

  • GoTo_Robi's avatar
    GoTo_Robi
    2 years ago

    Hi all,

    We have found the root cause, and fix is on the way.

    Estimated availability is mid-next week (around 9th, Aug).

    Thanks for the report and sorry for the inconvenience.

    Br,

    Robi

  • GlennD's avatar
    GlennD
    GoTo Manager
    2 years ago

    Hi DustyD, welcome to the community.

     

    So you open the filter and click to select a label but the dropdown menu does not load like this?

     

     

    Are you using the desktop console application or a web browser window?  

     

    • DustyD's avatar
      DustyD
      Active Contributor
      2 years ago

      Yes the appearance is slightly different but that is where I am attempting to Filter. I'm using the web browser.

      • GlennD's avatar
        GlennD
        GoTo Manager
        2 years ago

        We have a ticket open with the team for this issue. I am following the ticket and will post an update here once there is news.

         

    • Boyd B.'s avatar
      Boyd B.
      Contributor
      2 years ago

      I have the same issue the OP. Nothing ever populates in the drop down menu. Just a spinning indicator in the Console App and in the web browser.

  • ramonbakker's avatar
    ramonbakker
    Active Contributor
    2 years ago

    I have exactly the same problem in as well the desktop app, Chrome and Edge. The label filters list is not loading and the loading spinner just keeps on spinning.

    Also i cant add some devices to a group (i can with some but not all)