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Forum Discussion

DavidHouser's avatar
DavidHouser
New Contributor
3 years ago

GoToResolve File Transfer 'hangs', has 0KB size on customer server

Hello, Ocassionaly, on a live session with a customer, a file transfer will 'hang' after being accepted by the customer, and will never download. The file appears on the customer's machine with a ...
DavidHouser's avatar
DavidHouser
New Contributor
3 years ago

Hello Glenn,

 

They are local files.

JodiAliceRecep's avatar
JodiAliceRecep
Active Contributor
3 years ago

It's become a fully unusable tool for me--I only use the file manager functionality now, because they never transfer correctly.

  • GoTo_Robi's avatar
    GoTo_Robi
    GoTo Contributor
    3 years ago

    Hi,

    Sorry for the inconvenience.

    We are replacing the engine under the file send/receive to become reliable.

    We are working on it an I expect to complete in a few weeks.

    Br,

    Robi