Once we pull up the ticket in GoToResolve (Helpdesk), all the carriage returns are removed and looks like this.
It was like this in the beginning and was resolved but has since reverted back when the new editor was implemented.
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Ah, ok, yeah looks like I can post images now.
Here is how the email looks coming from GoToResolve and how it is sent from the user (this one usually from HR):
Once we pull up the ticket in GoToResolve (Helpdesk), all the carriage returns are removed and looks like this.
It was like this in the beginning and was resolved but has since reverted back when the new editor was implemented.
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