Forum Discussion

ramonbakker's avatar
ramonbakker
Active Contributor
2 years ago

Some devices not showing host name, OS version and hardware specifications

Some devices not showing host name, OS version and hardware specifications. It does show processes, events, memory, cpu, drive and network usage The Launch terminal function is grayed out and does ...
GlennD's avatar
GlennD
GoTo Manager
2 years ago

Thank you. If you try to start a Remote Control session does it connect successfully? 

 

  • ramonbakker's avatar
    ramonbakker
    Active Contributor
    2 years ago
    Yes, it connects perfectly fine. Also the file manager works as expected.
    P.s. It does show last logged in usee and time though
    • GlennD's avatar
      GlennD
      GoTo Manager
      2 years ago

      Thank you ramonbakker . I have been unable to find any known issue that would result in this, and given the other issues you reported in the other post I think it would be best to have one of our support representatives work with you directly. I've opened a support ticket for you with all the details you have shared and made a note of your location. 

       

      Based on your comments in the other post where you mention that certain page elements do not load, I do wonder:

      • Do you have the same issues accessing the Console in your web browser and the agent desktop console?
      • If you can use a different network connection do you still see the same issues?
         
      • ramonbakker's avatar
        ramonbakker
        Active Contributor
        2 years ago
        I think it would be best to have one of our support representatives work with you directly. I've opened a support ticket for you with all the details you have shared and made a note of your location
        - Okay!

        Do you have the same issues accessing the Console in your web browser and the agent desktop console?
        - Yes, both on the browser (Chrome, tested on 2 different computers) and desktop app

        If you can use a different network connection do you still see the same issues?
        - Yes, tried at work and and at home

        Also, i will try another browser (Edge) as well and will let you know the results (everything is up to date)