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Forum Discussion
Some devices not showing host name, OS version and hardware specifications
Some devices not showing host name, OS version and hardware specifications. It does show processes, events, memory, cpu, drive and network usage The Launch terminal function is grayed out and does ...
Thank you. If you try to start a Remote Control session does it connect successfully?
- Yes, it connects perfectly fine. Also the file manager works as expected.
P.s. It does show last logged in usee and time thoughThank you ramonbakker . I have been unable to find any known issue that would result in this, and given the other issues you reported in the other post I think it would be best to have one of our support representatives work with you directly. I've opened a support ticket for you with all the details you have shared and made a note of your location.
Based on your comments in the other post where you mention that certain page elements do not load, I do wonder:
- Do you have the same issues accessing the Console in your web browser and the agent desktop console?
- If you can use a different network connection do you still see the same issues?
Just tested on Edge as well, and adding some devices to a group doesn't work on this browser as well. Also the device information on some clients not showing.
