Forum Discussion

Jeff_'s avatar
Jeff_
Active Contributor
2 years ago

Terminated licensed user - best practices?

Hello,

One of our licensed users (a Helpdesk employee) has left the company.  What is the best way to deal with this in GoTo Resolve so we do not lose any of their closed helpdesk tickets, saved remote sessions, etc?

 

Thanks!

  • GlennD's avatar
    GlennD
    2 years ago

    Hi Jeff_,

     

    I would recommend removing the products first, then delete the user.

      

  • GyulaMucsi's avatar
    GyulaMucsi
    GoTo Contributor
    2 years ago
    Hi Jeff,

    If a user was assigned to a ticket and then deleted you will still see that user assigned on the ticket to preserve the history. The user will not be selectable anymore to assign to tickets as they don’t have access to services.

    The same is true for sessions.

    Please let me know if you would like to know more.

    BR,
    Gyula
    • Jeff_'s avatar
      Jeff_
      Active Contributor
      2 years ago
      So I don't have to "Remove Products" from the account or anything, just delete the user?
      • GlennD's avatar
        GlennD
        GoTo Manager
        2 years ago

        Hi Jeff_,

         

        I would recommend removing the products first, then delete the user.