Forum Discussion

cbmorehouse's avatar
cbmorehouse
Active Contributor
2 years ago

Unable to add device to group

We recently started having an issue where we can't add a device to any of the groups we've created. When I choose the group to add it to it refreshes and stays in the "Not in a group" area. Anyone else having this problem?

  • GoTo_Robi's avatar
    GoTo_Robi
    2 years ago

    Hi,

    Thanks for your reports.

    I have asked engineering to check the case immediately.

    We handle it with priority.

    I will make sure to keep you posted.

    Br,

    Robi

  • SBrown42's avatar
    SBrown42
    Active Contributor
    2 years ago

    Yes, we have had the same problem and reported it yesterday to support.  Dany in support had a remote session to our system and it looks like it is a problem within the application/hosting not at the client or remote end.

     

    The problem seems to still be there today on both the client and web versions.

    • RayJarred's avatar
      RayJarred
      Visitor
      2 years ago

      Can confirm we have the same issue, also reported and verified yesterday - ticket open and still the same today

      • GoTo_Robi's avatar
        GoTo_Robi
        GoTo Contributor
        2 years ago

        Hi,

        Thanks for your reports.

        I have asked engineering to check the case immediately.

        We handle it with priority.

        I will make sure to keep you posted.

        Br,

        Robi

    • cbmorehouse's avatar
      cbmorehouse
      Active Contributor
      2 years ago

      Yes. We've been using GTR for some time now. This issue just started happening in the last day or so.