Web Chat
Are there any plans to implement a way for an end user to initiate a session from a website? We are wondering if we can bank on GoToResolve covering our chat support needs rather than sourcing that elsewhere.
Forum Discussion
Hi SyntecRyan
Actually we are planning to introduce webchat but not in short term. The first chat option will be available from end user portal and one of the follow up phase will allow to start chat from web.
If you need more information or would like to tell your use case we are happy to jump on a call and hear your needs.
Thanks.
Br,
Robi
We are planning to add live chat to our support section of our websites that allow clients to fill out a short form with thier Name, business name and email and open a live chat with an agent. We would like it built in to GoToResolve to allow for easy connection. You already have a chat feature, but it doesn't seem to allow for a client to open a session unprompted. Teamviewer has this feature already.
Hi SyntecRyan,
Could you provide some more details, perhaps a description of how you imagine the session flow?
