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KingJason's avatar
KingJason
Active Contributor
3 years ago

Can't Uninstall Unattended program from laptop

Hi

 

I have unattended access on a laptop and it has stopped working,  not been online for 140days according to the devices page.  How can I remove this from the device?  I have found an application called gotoassistunattendedremover but that does nothing.  The gotoassist icon is missing from quick launch.  I have tried restarting the service (which has worked in the past) but still nothing going on.

 

Any ideas how I can remove the software or get it communicating again?

 

Thanks

Jason

Problem
    • KingJason's avatar
      KingJason
      Active Contributor
      3 years ago
      Unfortunately right click on the icon does not give me any options. I have used this method in the past but not working this time.

      The question has been asked on here before but no resolution.

      Anything else I can do? the uninstall option must point to a program somewhere? can I run that?

      Cheers

      Jason
      • KingJason's avatar
        KingJason
        Active Contributor
        3 years ago

        Time to put in a support call I guess 🙂