Forum Discussion

Woly's avatar
Woly
New Contributor
6 months ago

GotoAssist v5 - Working with stored credentials

Hi!   v4  lets me choose to login using the saved credentials or not. In v5 theres no way to choose, right? https://help.gotoassist.com/remote-support/help/storing-unattended-credentials-windows-o...
KateG's avatar
KateG
GoTo Moderator
6 months ago

Hi Woly, welcome to the GoTo Community, 


As mentioned in this post, stored credentials are currently compatible with Windows OS and can be updated through the Unattended endpoint when running in the task bar. 

 

If this isn't working can you share what's going on when sometimes they are applied, sometimes they aren't? Is there anything different going on when they aren't being saved? 

  • Woly's avatar
    Woly
    New Contributor
    6 months ago

    After connecting to a Win10 oder Win11 pc, the stored credentials are applies automatically. That seems to work fine. After logoff from that machine sometimes I have to login again. But theres no button to apply stored credentials manually?!

     

    After connecting to a Windows Server 2012R2/2016/2019, the stored credentials are not applied. And theres no button to apply stored credentials manually?!

    • GlennD's avatar
      GlennD
      GoTo Manager
      6 months ago

      Hi Woly,

       

      Unfortunately, the GTARS v5 implementation works a little differently to v4 and there isn't an option to apply stored credentials once you log out.

       

      • Woly's avatar
        Woly
        New Contributor
        6 months ago

        Hi!

         

        Unfortunately, some really nice features in v4 are not available in v5. Is there a roadmap of implementations planned for v5?