For some reason 75% of my unattended clients appear to be off line. I know that they are "online" but not showing so in G2A. Any ideas why they would stop reporting in? We are talking about 100 clients showing off line.
We have had similar issues on and off. After they rolled out a new 5.0.0.505 it seemed to be a bit better. I had to manually uninstall and reinstall several hundred computers. Looks like they are now rolling out 5.1.2.675 and we will monitor to see how it goes. I have some of the older legacy 4.x agents installed on some computers and can access them from the new V5 console and have never had any issues with them.
Has anyone been supplied a solution yet? We have had this problem for months. Problems started after we left v4 because I was told it would soon no longer be supported with Rescue Assist on the horizon, then Rescue Assist v1.xxx client version (web-only console) rolled out, then that morphed into version 5, and around then it was downhill from there. I have worked with support three times, sharing my screen from a client with the issue, sending diagnostics, and it has never been solved. I gave up working with support, it's been time intensive and zero productive. We reinstall the client and it works a short time then goes offline again. We have just been sending the support key to the client via Teams Chat and and have the client join the session instead of using Unattended. Not preferred but it works. Until we move to a new platform I am considering rolling all clients back to v4, but with 500+ client computers I'm not thrilled with that decision. Before doing this thought I'd reach out. Thanks for sharing any knowledge you have.
RJM We may need you to contact Customer Support when you have access to one of the offline machines.
Win 10 Pro/Enterprise Build 19042, GTA client 5.0.0.505.
This has been yet another in a long line of ongoing issues we've had as well. I can see that about 2 dozen of the computers I manage across various client sites of mine are all up and running as far as the network is concerned, but they are appearing completely offline as far as GtA is concerned. I've restarted the computers in question. Multiple times. Sometimes they randomly appear, then disappear, and there is seemingly no pattern or workaround for the issue. v4 was no different. If it's relevant, GtA was deployed via MSI/Intune device policy. It's an utter mess. This product is nearly useless to me in its current state.
Hard to reach out to that many clients to reinstall. No clue why they would have lost their connection in the 1st place. We will deal with it.
bbazian219 Apologies for the disconnect.
Rebooting the affected device should also help. If not, a re-install of the endpoint software will also bring the Unattended device back online.
