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Forum Discussion
Gotoassist - install Just hangs with client
Trying to install client - so we can do unattended support - I have tried to send installer (MSI) 24mb really ?
Sent email with code, windows allowed download of file and said it was connected and user shared the screen and that is when it just hung -
6 Replies
Thanks Glenn, I don't have any special firewall products installed other then the regular windows one
Thank you. The most common cause for what you are describing is a firewall blocking out software from connecting, which is why it eventually times out. If this is a personal computer at home and you have a software firewall installed like Norton or McAfee, review the recently blocked applications and look for GoToAssist so you can allow it.
Yes, I'm trying to join a support session so someone can work on my computer
I'm having the same problem Windows10 Pro. Start the client but nothing happens, eventually goes into timeout.
Hi mlovejoyperf, welcome to the community.
Can you provide any details about the client computer you are trying to connect to?
