Forum Discussion
SHanau66
7 years agoNew Contributor
GotoAssistExpert downgrades itself to previous version
Hi,
my version of GotoAssistExpert got recently upgraded to version 4.7.1673.
However, whenever I start it, it downgrades itself to version 4.6.1624 stating "Your version has been upgraded to the newest version 4.6.1624". How can I prevent G2A from doing that?
Thanks in advance.
Changing my account settings to 'Just regular updates' did the trick. Thanks for the tip.
4 Replies
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- Boyd B.7 years agoContributorChanging to regular updates setting resulted in my Expert updating to 4.7. This seems to go against the stated meaning of the various settings, however.
- SHanau667 years agoNew Contributor
Changing my account settings to 'Just regular updates' did the trick. Thanks for the tip.
- Boyd B.7 years agoContributorThis has also happened to my account. My current setting is "Regular and Beta Updates" across the entire account.
- GlennD7 years agoGoTo Manager
Hi
This can happen if you are trying to connect to an Unattended computer that is set to a different version. Another possibility is that the admin on your account has set you to use version 4.6, I would ask your admin to check the account settings.