Forum Discussion

SHanau66's avatar
SHanau66
New Contributor
6 years ago

GotoAssistExpert downgrades itself to previous version

Hi,

my version of GotoAssistExpert got recently upgraded to version 4.7.1673.

 

However, whenever I start it, it downgrades itself to version 4.6.1624 stating "Your version has been upgraded to the newest version 4.6.1624". How can I prevent G2A from doing that?

Thanks in advance.

  • SHanau66's avatar
    SHanau66
    6 years ago

    Changing my account settings to 'Just regular updates' did the trick. Thanks for the tip.

  • GlennD's avatar
    GlennD
    GoTo Manager
    6 years ago

    Hi  

     

    This can happen if you are trying to connect to an Unattended computer that is set to a different version. Another possibility is that the admin on your account has set you to use version 4.6, I would ask your admin to check the account settings.

    • Boyd B.'s avatar
      Boyd B.
      Contributor
      6 years ago
      This has also happened to my account. My current setting is "Regular and Beta Updates" across the entire account.
      • SHanau66's avatar
        SHanau66
        New Contributor
        6 years ago

        Changing my account settings to 'Just regular updates' did the trick. Thanks for the tip.