Forum Discussion

john81's avatar
john81
New Member
8 years ago

Group policy is blocking the installer from running in app data ( due to security) Help!

We cant run go to assist since yesterday, no changes our side, could it be that the installer location has changed to users/appdata ?
  • GlennD's avatar
    GlennD
    GoTo Manager
    8 years ago

    Hi Derrick, I'm looking into this for you now.


  • Derrick Pullen1's avatar
    Derrick Pullen1
    New Member
    8 years ago
    Thank you. I will add that path to the cryptolocker exception list as soon as I can see the full path. 
  • Derrick Pullen1's avatar
    Derrick Pullen1
    New Member
    8 years ago
    The current install path that the opener installed to on my machine is: "C:\Program Files (x86)\GoTo Opener". 
  • John A1's avatar
    John A1
    New Member
    8 years ago
    That path is not blocked. Users cannot run exe's from their profile and that is what is blocked. Please fix, go back to the previous launcher
  • GlennD's avatar
    GlennD
    GoTo Manager
    8 years ago

    This is how the paths are changing:

    Install paths

    • Windows: Change from %PROGRAMFILES%\Citrix\Product\ to %PROGRAMFILES%\Product\
    • Windows: Change from %PROGRAMDATA%\Citrix\Product\ to %PROGRAMDATA%\Product\
    • Windows: Change from %LOCALAPPDATA%\Citrix\Product\ to %LOCALAPPDATA%\Product\
    • Windows Start Menu: Change from the product shortcut being within a Citrix folder to not being in a folder

    Temp files and logs

    • Windows per-user: Change from %TEMP%\CitrixLogs\ to %TEMP%\LogMeInLogs\
    • Windows per-user: Change from %TEMP%\CitrixDumps\ to %TEMP%\LogMeInDumps\
    • Windows per-user: Change from %TEMP%\CitrixUpdates\ to %TEMP%\LogMeInUpdates\
    • Windows per-machine: Change from %PROGRAMDATA%\CitrixLogs\ to %PROGRAMDATA%\LogMeInLogs\
    • Windows per-machine: Change from %PROGRAMDATA%\CitrixDumps\ to %PROGRAMDATA%\LogMeInDumps\




  • Derrick Pullen1's avatar
    Derrick Pullen1
    New Member
    8 years ago
    The old installer installer was not a .exe. Like others on this forum, our users cannot run exe files. Is there a chance that the launcher will be revered back to the old style? We have hundreds of computers and this is already a nightmare. We are exploring other products at this time as well due to the number of machines that we cannot reach now.
  • GlennD's avatar
    GlennD
    GoTo Manager
    8 years ago

    Hi John, all of our software has run from the user's profile since Microsoft introduced that structure in the most recent versions of Windows.


    • mowgus's avatar
      mowgus
      New Member
      7 years ago

      Your own links are broken Glenn.... try going to the link.

      • GlennD's avatar
        GlennD
        GoTo Manager
        7 years ago
        The link has been updated. The install paths will be updated at a latter date as they no longer include Citrix in the path.
  • John A1's avatar
    John A1
    New Member
    8 years ago
    the old app worked.  so what ever you did please change it back.  we are looking at other options to support our customers.
  • John A1's avatar
    John A1
    New Member
    8 years ago
    I have had the Cryptoblocker prevention running for a number of years and never had a problem with GotoAssist ( FastSupport ) now users cannot launch the application ( they are not installing it just running ).  please fix so that it works as it did.
      • AshC's avatar
        AshC
        Retired GoTo Contributor
        7 years ago

        I'm very sorry, the local appdata folder is required in order to launch the GoToMeeting application during the web browser flow.

         

        Have you considered the Multi-User MSI at all?