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MacOS Mojave Privacy Setting Causes Chicken or Egg Dilemma
Recently installed the latest version of MacOS as of 20180924 (Mojave) on a test laptop. The first issue I have noticed is that when connecting to this client for the first time, it will not allow the "technician" to control the computer until a privacy setting has been modified.
The main problem with this is, the privacy setting modification required admin rights... which only the technicians in my situation have!
As of now, it seems like one of our technicians will have to modify this in-person on each computer, which is not practical since many computers are remote.
All,
As the OP, I appreciate everyone's feedback over the past year (in two days...) on this issue.
I'm not sure if anyone has tried this solution yet, but I believe I've (finally) figured out something that works... at least for me.
New Computer:
- When setting up the new Mac (with Mojave), install GoToAssist Unattended as usual.
- Note that after the install, you'll notice nothing new show up in the Privacy settings... and it would only show up when trying to connect later on and control.
- To get ahead of this, navigate to the privacy settings accessibility window
- Separately, in Finder, navigate to
/Library/Application\ Support/GoToAssistRemoteSupport/GoToAssist\ Customer.app/Contents/Helpers
- Find the file, "g2ax_launchagent_customer"
- Click and drag that file into the "Allow the apps below to control your computer" window.
- Note that this needs admin, but if you're performing the install of unattended support then that would be expected regardless.
Existing Computer - Mojave Upgrade:
- Follow the same steps as above for a new computer, skipping the install of GoToAssist Unattended (assuming it's already installed)
- After adding the file to the accessibility window, continue to upgrade to Mojave
At this point, the computer is ready to be given to the user. You should now be able to use GoToAssist and control the computer.
- When setting up the new Mac (with Mojave), install GoToAssist Unattended as usual.
89 Replies
Yes, I rebooted a few times. Uninstalled and reinstalled GTA a few times too. Still the same.
Out of 4 Mac Pros, 2 of them misbehave this way. The others work but take too long for me to remotely connect. Up to 5-10 minutes.
Sorry abou that yellowhammer ,
Did you also get the change to give those Macs a full reboot sometime after the update?
I upgraded two Mac Pro desktops to Mojave (10.14). Gotoassist is 4.5 Build 1610.
There is a massive delay to allow me to move mouse and type in login password. Delay is as slow as 5 or more minutes. One Mac is using T1 line.
Can we fix this issue? Thank you.
MoisiePants Releases / Updates / Changes can be found here: https://community.logmein.com/t5/GoToAssist-Remote-Support-News/bg-p/GoToAssist-Remote-Release-Notes
AshC wrote:Thanks for confirming, as we recently dropped a new version for Remote Support users.
I can't see any announcement or release notes for this - where are they please?
Chad Johnson1 That depends if you have the endpoints set for automatic updates or not.
- When you drop a new version of the OSX unattended package does it update all the unattended OS x clients that already have the old version installed?
Thanks Chad Johnson1 . We don't have any new tickets around this problem, so we are probably going to want to file a case with you through Customer Support-- by phone is the best, when you have full access to one of the problem Macs.
