Forum Discussion

Robb4's avatar
Robb4
Active Contributor
3 years ago

V4 to V5 upgrade - Ctrl-Alt-Delete or mouse isn't working for Servers on Proxmox

Other PC's seems to be fine when remoting into the v5 agent, but with our servers (2012 R2 and 2016) I'm stuck on the login screen. I have to use v4 to remote in and then login, then I can switch ba...
Robb4's avatar
Robb4
Active Contributor

Hey Chris,

 

Yeah I'm still having the issue with my Virtual servers running of Proxmox, I did a safe boot with networking and the CTRL-ALT-Delete did work.

So it may be my anti-virus (ESET) or another services which is causing the issue.

I haven't looked further into the issue because my boss likes V4 for the popup chat vs v5 for the chat being in the web browser.

 

Try doing a safe boot with networking to see if CTRL-ALT-DELETE does work.

  • GlennD's avatar
    GlennD
    GoTo Manager
    3 years ago

    Regarding Chat in v5, have you tried the Desktop Console for v5?  Or is the issue more that the client has to chat through the browser? 

     

     

  • chrisg750's avatar
    chrisg750
    Active Contributor
    3 years ago
    Yes, correct to the second statement. And actually, I mostly use the desktop console for v5. Very rarely the web console. Anyway, a pop up chat window just like v4 would be amazing.
  • chrisg750's avatar
    chrisg750
    Active Contributor
    3 years ago

    Here's another nuisance for you GlennD not sure if you have any say or can guide me to relay the feedback to the proper team... But anything behind the toolbar is  not clickable. I literally have to take it off of full screen mode, then move the Chrome window in order to click on anything that was behind the toolbar. Why not auto hide it or only have it in use when hovering over that area?    

     

     

  • GlennD's avatar
    GlennD
    GoTo Manager
    3 years ago

    Hi chrisg750 

     

    I'm still trying to recrate the issue sending Ctrl+Alt+Delete in v5, there must be something specific about these computers that we're missing. What applications do they have in common besides GoToAssist?

     

    The tab at the top of the screen when you are using v5 in full screen mode should be dragable if you click on the 2 rows of dots on the left. You can move it out of the way if it is blocking something on the client computer, that way you do not need to leave full screen mode.

     

  • chrisg750's avatar
    chrisg750
    Active Contributor
    3 years ago
    Hi Glenn, to answer your question : "What applications do they have in common besides GoToAssist? " 

For the most part, nothing out of the ordinary besides Office 365 apps. Could be firewall/anti-virus related? Our PC's all run Webroot antivirus and we have a Sonicwall firewall in place if that makes any difference. Doesn't seem network related though.