Forum Discussion

HootSuite App's avatar
HootSuite App
Active Contributor
9 years ago

How do you update an existing incident via email?

In response to @tobyw7 on Twitter: https://twitter.com/tobyw7/status/673...

@gotoassist How do you update an existing incident via email, when replying from a different email. (added as approved). Can u include ref?
Question
  • jemmyw's avatar
    jemmyw
    Active Contributor
    9 years ago
    You should be able to reply or comment on any incident by including the B#1234 reference number any where in the subject line.
  • GlennD's avatar
    GlennD
    GoTo Manager
    9 years ago
    You should be able to update the existing incident via email as long as you leave the Subject line unchanged. Then send the email to the Service Desk mailer address for the account: mailer@username.assist.com