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TB13's avatar
TB13
Active Contributor
7 years ago

Issues searching for ticket number in customer portal

A customer is reporting issues searching by ticket number in the customer portal.

Intermittently a ticket is not found in search even though it is an active ticket and he has rights to view all company tickets.

He reports that has tried entering the just the ticket number, adding # in front or B# but the search does not return a result.  Has anyone else seen this issue or can provide a solution?

This customer has many active tickets so it is a frustrating problem for him.

6 Replies

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    6 years ago

    David Kiley1  ---  I found a ticket for your email dated back several months, marked as resolved.  If this is not the case, was it the same as ticket #GTASD-1858 ?  If you don't recall, can you confirm the case number? 

  • David Kiley1's avatar
    David Kiley1
    New Contributor
    6 years ago

    We continue to have this issue reported to us by clients. 

    I had a ticket open but LogMeIn was unable to explain it.

    But obviously this is not an isoloted instance.

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    6 years ago

    Kasey00  If you're experiencing this also, then we'd probably want to create a new ticket for your account.  Please let us know the updated case number?

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    6 years ago

    Kasey00  If your issue is still unresolved, please post the ticket number given by support so that we can check on the progress.

  • David Kiley1's avatar
    David Kiley1
    New Contributor
    7 years ago
    I just reported this to Service Desk. It is as far as I can tell not a known issue but they said they'd get back to me and let me know.