Issues searching for ticket number in customer portal

Question

A customer is reporting issues searching by ticket number in the customer portal.

Intermittently a ticket is not found in search even though it is an active ticket and he has rights to view all company tickets.

He reports that has tried entering the just the ticket number, adding # in front or B# but the search does not return a result. Has anyone else seen this issue or can provide a solution?

This customer has many active tickets so it is a frustrating problem for him.

david kiley1 · Answer

I have the same issue being reported by my clients.&nbsp;&nbsp;

david kiley1 · Answer

I just reported this to Service Desk. It is as far as I can tell not a known issue but they said they'd get back to me and let me know.

ashc · Answer

Kasey00&nbsp; If your issue is still unresolved, please post the ticket number given by support so that we can check on the progress.

ashc · Answer

Kasey00&nbsp; If you're experiencing this also, then we'd probably want to create a new ticket for your account.&nbsp; Please let us know the updated case number?

david kiley1 · Answer

We continue to have this issue reported to us by clients.&nbsp;I had a ticket open but LogMeIn was unable to explain it.But obviously this is not an isoloted instance.

Forum Discussion

Issues searching for ticket number in customer portal

Recent Discussions

DELETE MY ACCOUNT

Email Notifications - Bounced Address

GoToAssist Service Desk Custom Data Connector for Power BI

Unable to Run Application after clicking link from tech

GoTo Phone Dark Mode