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Forum Discussion
TB13
7 years agoActive Contributor
Issues searching for ticket number in customer portal
A customer is reporting issues searching by ticket number in the customer portal.
Intermittently a ticket is not found in search even though it is an active ticket and he has rights to view all company tickets.
He reports that has tried entering the just the ticket number, adding # in front or B# but the search does not return a result. Has anyone else seen this issue or can provide a solution?
This customer has many active tickets so it is a frustrating problem for him.
6 Replies
- AshC6 years agoRetired GoTo Contributor
David Kiley1 --- I found a ticket for your email dated back several months, marked as resolved. If this is not the case, was it the same as ticket #GTASD-1858 ? If you don't recall, can you confirm the case number?
- David Kiley16 years agoNew Contributor
We continue to have this issue reported to us by clients.
I had a ticket open but LogMeIn was unable to explain it.
But obviously this is not an isoloted instance.
- AshC6 years agoRetired GoTo Contributor
Kasey00 If you're experiencing this also, then we'd probably want to create a new ticket for your account. Please let us know the updated case number?
- AshC6 years agoRetired GoTo Contributor
Kasey00 If your issue is still unresolved, please post the ticket number given by support so that we can check on the progress.
- David Kiley17 years agoNew ContributorI just reported this to Service Desk. It is as far as I can tell not a known issue but they said they'd get back to me and let me know.
- David Kiley17 years agoNew Contributor
I have the same issue being reported by my clients.