Forum Discussion

drogge6's avatar
drogge6
New Member
10 years ago

Issues with "Start Support Session" button with recent update

When we click on "Start Support Session" within the incident nothing happens, the session never starts, it appears to just timeout.  This happens across several browsers.
Problem
  • Bcshay's avatar
    Bcshay
    Active Contributor
    10 years ago
    FYI; works for me on Chrome. There is a programstart java notification which needs to be allowed to run in order to launch the GoToAssist App. 
  • GlennD's avatar
    GlennD
    GoTo Manager
    10 years ago
    Hi,

    This may be related to the Launcher. Are you using a Windows or Mac? Which version of the OS? Is this happening on one computer or multiple?
  • drogge6's avatar
    drogge6
    New Member
    10 years ago
    Multiple (Department-wide), Win7 Enterprise SP1.  
    Honestly, everything appears to be working now.  I just successfully tested it over Chrome, Firefox, and IE.  Perhaps the Java was causing issues.