The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.
Forum Discussion
drogge6
11 years agoNew Member
Issues with "Start Support Session" button with recent update
When we click on "Start Support Session" within the incident nothing happens, the session never starts, it appears to just timeout. This happens across several browsers.
3 Replies
- drogge611 years agoNew MemberMultiple (Department-wide), Win7 Enterprise SP1.
Honestly, everything appears to be working now. I just successfully tested it over Chrome, Firefox, and IE. Perhaps the Java was causing issues. - GlennD11 years agoGoTo ManagerHi,
This may be related to the Launcher. Are you using a Windows or Mac? Which version of the OS? Is this happening on one computer or multiple? - Bcshay11 years agoActive ContributorFYI; works for me on Chrome. There is a programstart java notification which needs to be allowed to run in order to launch the GoToAssist App.