Forum Discussion

sfczarnecki's avatar
sfczarnecki
Active Contributor
6 years ago

Not Receiving Email Notifications

We stopped receiving email notifications this morning. We don't get alerts when an incident  is logged nor when it is updated or closed. Is there a global issue or is this just us?

  • abuschle's avatar
    abuschle
    Active Contributor
    6 years ago

    We are expierencing notification delays up to 15 mins right now.  

    • abuschle's avatar
      abuschle
      Active Contributor
      6 years ago

      We are seeing long notification delays again today.  Please resolve this!

      • gsmolens's avatar
        gsmolens
        New Member
        6 years ago

        How long have you been using GoTo Assist Service Desk, and how often does this delay happen in your experience?

      • abuschle's avatar
        abuschle
        Active Contributor
        6 years ago

        Now its 45 mins.  Anyone else having issues?   This is becoming a frequent issue. 

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    6 years ago

    sfczarnecki  Sorry, I haven't heard of any other email delays to report recently.  Have you double checked any email filters?  Could you DM me your login to see if the communications are making it through?

    • sfczarnecki's avatar
      sfczarnecki
      Active Contributor
      6 years ago

      Maybe it's us. I'll check our firewall and make sure nothing odd is happening. The delay is about 30 mins.

      I'll send you the login momentarily.

      • AshC's avatar
        AshC
        Retired GoTo Contributor
        6 years ago

        sfczarnecki  Thanks for the update.  It looks like we have one server that could be trouble.  I see some delays in action items, and will update this thread with more info ASAP.